by Joe Bonura
NO WAY, JOSE
The other day, I was having a bad day. Yes, I have them too. I
just did not feel like making my sales calls. The few calls that
I made, were not successful. In fact, one person was rude and hung
up on me.
My first reaction was to give up and go to the movies. Did you
know that movie theaters are open in the daytime for dejected sales
people? You could see a rerun of the movie "Titanic" and
watch your sales career and the ship sink at the same time.
A WALK IN THE PARK
My second reaction was to walk around the block, and return to
the phone and begin again to make sales calls. I am so glad that
I opted for the walk.
YOU WILL FEEL LIKE THE BUNNY
When I returned to the office and picked up the phone to make my
next call, I felt energized from the walk, and my mental attitude
had changed for the better. The first call resulted in a sale, and
the next thing that I knew, I was like the energizer bunny: making
calls, making more calls, making many more calls. If I had gone
to the movies, the theater, not I, would have benefited.
We all have bad days. The secret is to recognize when we are having
one, and then do something about it.
HERE IS HELP
1. Take a walk.
2. Call a friend.
3. Call a happy customer.
4. Make a few in-person calls.
5. Take a short nap.
6. Listen to a motivational tape.
7. Read a chapter from your favorite sales book.
THE REAL SECRET
The secret is to break the pattern. If you continue to make calls
when you are suffering from a mental limp, the person on the other
end of the phone can feel your negative attitude.
Think about how you would feel if someone called you on the phone
and sounded as if they were the last passenger on a sinking ship.
Your voice always communicates how you feel. Next time you speak
with someone who has the flu or a bad cold on the phone, you will
understand why they sound the way they do. The same is true when
you wear your attitude in your voice. It is obvious.
IN THE MOOD
I have written about it many times, and it still holds true:
Mood follows action--Action rarely follows mood.
So, just do something physical--anything! You will feel your energy
level increase, and that will be your sign to begin again. Doing
something physical can change your mental outlook.
DO IT NOW
Try it immediately. Pick up the phone and call a happy customer.
Watch what happens.
© 2007 Joe Bonura & Associates, Inc.